Reach us anytime
Multiple ways to get in touch. For formal complaints, use the form — it creates a tracked ticket.
Mon–Fri, 9am – 6pm EST
Response within 24 hours
New York, NY 10013, USA
Mon–Fri, 9am – 9pm EST
24/7 — billing & safety issues only
Submit a Complaint or Enquiry
Fields marked * are required. You will receive a ticket number by email.
Frequently asked questions
How long does it take to get a response?
All submissions receive an acknowledgement email within 30 minutes. A full response from an agent typically arrives within 2 business hours.
Can I track the status of my complaint?
Yes. Once submitted you receive a unique ticket number. You can reply to your confirmation email at any time to get a status update.
What if I'm not satisfied with the resolution?
Reply to the resolution email and request escalation. Your case will be reviewed by a senior agent or manager within 48 hours.
Is there a deadline for submitting a complaint?
Complaints must be submitted within 90 days of the incident. For billing disputes, the window is 60 days from the invoice date.
Can I submit anonymously?
You may submit feedback anonymously, but we cannot investigate complaints or provide a resolution without contact details.