Why choose our support
Transparent, fast, and human — the way support should be.
Fast Response
All complaints are acknowledged within 2 hours. Critical issues are escalated immediately to our senior team.
Secure & Confidential
Your complaint details are encrypted and only visible to the assigned support agent and management.
Tracked & Transparent
Every complaint gets a unique ticket number. Track your case status in real time via email updates.
Resolution Guarantee
We commit to resolving all complaints within 7 business days or provide a clear escalation path.
Dedicated Agent
Each complaint is assigned to a single agent who owns your case from start to finish — no re-explaining.
Follow-Up Included
After resolution, we follow up to make sure the fix actually worked and you're genuinely satisfied.
98%
Customer satisfaction rate
< 2h
Average first response
12k+
Complaints resolved
7 days
Max resolution time
How complaints are handled
A clear, fair process from submission to resolution.
Submit your complaint
Fill in the complaint form on our Contact page. Provide as much detail as possible — order numbers, dates, and a clear description of the issue.
Receive your ticket number
Within minutes you'll receive an email with a unique ticket ID. Use it to check your complaint status at any time.
Agent review & investigation
A dedicated support agent is assigned and reviews your case. They may reach out for additional information within 24 hours.
Resolution & communication
You're notified of the resolution with a full explanation. If the outcome isn't satisfactory, you can request escalation.
Follow-up
Three days after resolution, we follow up to confirm the issue is fully resolved and gather feedback on the support experience.
Prefer to reach us directly?
Our phone support line is open Monday to Friday, 9am – 6pm. For urgent billing or safety-related issues, our priority line is available 24/7.
Go to Contact Page →